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Canada
Standard: 7-14 Days ($10.50 USD)

USA
Standard: 7-14 Days ($14 USD)

UK
International: 2-15 Days ($25 USD)

Spend $150+ Receive Free Shipping For Canada & USA

All orders may take up to 3-5 days to process orders, which is not included in shipping time.

Shipping rates are subject to change

Please allow 24-48 Hours for our team to process your order once payment confirmation is received. Our team handpicked your order and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday.

During sale periods or the holidays, please allow up to 3-5 business days due to higher then normal order volumes. Weekends do not count.

There may be a delay in dispatching your order during our flash sales, promotions, or peak busy periods. Please allow 3-5 days for our team to pick and pack your order. Orders are shipped in order of earliest to latest. You will receive an email confirmation when your order leaves our warehouse.

We offer 24/7 Customer Service and are eager to assist you with your order.

Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered. 

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

Returns must adhere to the following:

‣ Must be returned within 14 days of the items being delivered.

‣ Any sale items over 20% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, Easter, and holidays are excluded from returns. Only exchanges or store credit.

‣ Any sale items over 60% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, easter, and holidays are deemed as final sales.

‣ Any Pre Order items are excluded from returns. Only exchanges or store credit.

‣ Items must be returned in their original packaging

‣ All tags must still be attached to the unworn item/s

‣ Items must not contain any evidence of wear, stains or odours

‣ If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

‣ Gift cards cannot be returned

If the above is not adhered to when you make the return. KINGSAVENUE reserve the right to return the item to you.

Helpful Tips :

‣ write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel. 

‣ Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. 

‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.

We Currently Accept:

- American Express
- Visa
- Mastercard
- Paypal
- Apple Pay
- Google Pay
- Sezzle

Please understand that we could not cancel the order if an order was already packaged and sent out for delivery. Cancellation can only happen within the first 12 hours of ordering. Otherwise, it is not guaranteed we could cancel it, and you might lose your shipping fee cost.

We do restock select items, however there is no guarantee of a restock of any particular item. To be notified of any restocks please sign up to our newsletter and fill out the form on the product page under the section “Notify Me When In Stock”

You can check the size guide on each product page for more information about sizes.

Can I Purchase An Item That Is a Pre-Order?

Certain products that are not immediately available to purchase may be displayed. These items can be pre-ordered to secure once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be displayed on the product page.

I Have Purchased Two Different Pre-Orders With Different Shipping Dates?

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.

We do ship to PO Boxes, Military Bases and freight forwarding address these will be shipped but please note sometimes it will add additional delivery time.

No, After 14 days, we do not accept any returns or exchanges. Please review products and decide within 14 days of when the item arrives.